A.I. Service Desks - Muddu Sudhakar, Aisera - Voice Tech Podcast ep.083

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.

We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.

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Voice Tech Podcast

Listen to conversations with voice technology experts, and boost your knowledge and technical skills. Learn from #voicefirst professionals about voice interfaces, voice assistants, chatbots, alexa, machine learning, data science and AI. Subscribe on Apple Podcasts, Google Podcasts, and Spotify, as well as Amazon Alexa, Google Assistant, Samsung Bixby and more.

• No. of episodes: 86
• Latest episode: 2021-06-24
• Technology Education How To

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