TTP Micro Episode: Grit, Growth & Getting After It

In this quick-hitting micro episode, Chris Yano checks in mid-year to help you refocus, realign, and recommit. Are you following through on the plans you made earlier this year—or have they slipped? Chris covers how to get gritty, evaluate your brand message, embrace AI booking agents, and boost CSR performance. He shares lessons from the field, tips for the slower season, and a reminder that it's okay to reset your goals—just don’t stall out.

Topics include:

Accountability check-in for mid-year goalsThe power of brand story (shoutout to Dan Antonelli & Prolific Brand Design)Real-world impact of AI booking agentsCSR coaching and performance pay contestsWhen and how to reset your revenue goalsGetting gritty and preparing for Q3/Q4

If you're in the home services industry and want to finish strong this year, this episode is for you.

⏱ TIMECODES

00:00 – Intro: A no-fluff RYNO micro-dose

00:18 – The theme: Grit, growth, and getting after it

00:51 – Mid-year check-in: Are you following through?

01:34 – Don't be a show pony – execute on your plans

01:53 – Branding shoutout to Dan Antonelli + Goettl's story

02:46 – Is your team living your brand internally?

03:07 – Shoutout: Prolific Brand Design + Redbird Roofing

03:53 – Rebrand = Rebirth (start thinking about 2026 now)

04:39 – Peer group wisdom: AI booking agents outperforming CSRs

05:13 – CSR efficiency and cost vs. AI

06:13 – Call center performance pay and contests

07:03 – CSR training: prepping for chaos & opportunity

07:20 – Traxion Coaching Program shoutout

08:21 – Don’t fear a reset: Adjust goals when necessary

09:05 – Redbird Roofing realignment example

09:36 – Get gritty while it’s busy—prepare for the slowdown

10:12 – Explore our archive or request a topic

10:44 – Leave us a review! It matters 🙌

10:58 – Final thoughts: “No zero days”

🎧 More training and resources available at rynoss.com

📩 Want us to cover a topic? Let us know.

🗣 Leave a review — we appreciate you!

To The Point - Home Services Podcast

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