Beyond Conflict: Building Compassionate Communication Into Your Company's DNA

Ever wondered why workplace conflict often persists despite numerous policies and rules? Maria Arpa, an expert in compassionate communication, shares how embracing heart-centred, human-focused dialogue can transform workplace relationships, enhance trust, and boost productivity. Discover how intentional use of compassion can revolutionise your leadership impact and help you curate a better, more effective workplace culture. This stuff ain't fluffy! It's the real deal.

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Key TakeawaysConflict Starts With "I Matter": Conflict arises when people feel undervalued. Compassionate communication focuses on recognising individual worth.Dialogue Beats Debate: Dialogue isn't about winning arguments but about understanding. Replacing debates with dialogues fosters genuine understanding.Hierarchies Can Be Harmful: Rigid power structures often exacerbate conflict. Compassionate leadership offers a more effective and humane alternative.Compassion Is Practical, Not Fluffy: Effective, compassionate communication involves robust boundaries and practical techniques that positively affect organisational performance.

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Key Moments

The key moments in this episode are:

0:00:10 – Introduction: Tackling Workplace Conflict with Compassion0:05:16 – From London's Streets to Corporate Suites: Maria’s Journey0:09:29 – Why Do People Really Argue? Three Core Conflict Messages0:14:05 – Is Compassionate Communication Too Soft for Business?0:17:36 – Relationships and Trust: The Foundation of Productive Workplaces0:27:40 – Dialogue vs Debate: Unpacking Maria’s Dialogue Road Map0:34:07 – Why Companies Struggle with Compassionate Leadership0:40:02 – The Holistic Approach: Blending Energy and Practical Communication0:42:24 – Sticky Notes: Advice for Compassionate Communication0:44:11 – Closing Thoughts & Where to Find Maria

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Join The ConversationFind Andy Goram on LinkedIn hereListen to the Podcast on YouTube hereFollow the Podcast on Instagram hereFollow the Podcast on Twitter hereFollow the Podcast on Facebook hereCheck out the Bizjuicer website hereGet a free consultation with Andy hereCheck out the Bizjuicer blog hereDownload the podcast here----more----Useful LinksFollow Maria Arpa on LinkedIn hereListen to Maria's All Things Conflict Podcast hereFind the Peaceful Solutions website here----more----Full Episode Transcript

Get the full transcript of the episode here

Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.

Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm.

If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.

• No. of episodes: 123
• Latest episode: 2025-07-03
• Business Management

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