Minisode 3: Clinicians Don't Give Themselves Enough Power
Guest: Holly, Ignite's Communications Expert
A residential building, a rude doorman, and Botox that didn't last – this mini-episode unpacks perhaps our most unhinged clinic review yet. Holly and Laurie dissect a scathing review from a patient demanding immediate Botox touch-ups before leaving the country, alongside the clinic's claims of harassment and threats.
Through their candid analysis, they reveal why consultations aren't just formalities but essential safeguards for both clinics and patients. With Holly turning the tables and asking Laurie the questions, they explore the crucial boundaries clinicians should set, when it's right to turn patients away, and why the poor doorman got dragged into this mess. This bite-sized episode delivers the perfect blend of industry insight and real-world drama that shows exactly why communication breakdowns can turn even simple treatments into review nightmares.
If you're looking to get a tailored content strategy made for you and your clinic, check out Ignite and book a free strategy call.
The Patient Is Always Right
The Patient Is Always Right strips away the corporate gloss and cookie-cutter advice to deliver the raw, unfiltered truth about running a modern clinic.
Each episode brings together diverse voices from across clinical professions – from dentistry to aesthetics, medicine and beyond – to share the kind of insights you’d only hear behind closed doors.
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