Are you helping or hindering your delivery team? With Galen Low
Ops Leaders, are you unintentionally making life harder for your delivery team?
Galen Low, co-founder of The Digital Project Manager and host of The Digital Project Manager podcast, joins us to flip the lens, and spotlight the real impact of operational decisions from the delivery floor up.
Galen has spent years helping digital PMs thrive in chaotic environments. In this episode, he shares the signs leaders might be missing when systems break down and how to create structures that support people doing the work.
Here’s what we dive into:
How layoffs and role blending are pressuring delivery teamsThe hidden cost of heroic project managers who just “make it work”What agencies get wrong about tool rollouts (and how to fix it)How to better onboard freelance talentThe link between trust, autonomy, and delivery excellenceGalen also offers advice on listening to your PMs, empowering teams, and building resilience into your operations, without burning people out.
And – this is part one of a two-way podcast exchange! For part two, head over to The DPM Podcast where we flip the mic and explore what it takes to build operational models that truly support delivery.
Additional Resources:
Listen to PART TWO on The Digital Project Manager podcast: https://thedigitalprojectmanager.com/podcast/how-project-managers-can-thrive-in-evolving-agency-models/
The Digital Project Manager website: https://thedigitalprojectmanager.com/membership/
DPM on YouTube: https://www.youtube.com/channel/UCcgWl0Rda9bHhOJTcIy8XwQ
DPM on Instagram: https://www.instagram.com/thedigitalpm/
Follow Galen Low on LinkedIn: https://www.linkedin.com/in/galen-low-digital-transformation-advisor/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://scoro.com/podcast/#handbook
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
The Handbook: The Agency Operations Podcast
Running an agency isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your agency to the next level of business maturity.
This podcast is for agency and operations leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that agencies face as they grow in headcount and complexity. You'll get practical insights and real-world advice from agency experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your agency, you’re in the right place. Welcome to The Handbook community, your go-to guide for better agency operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Agency Operations Podcast is brought to you by Scoro.
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