🌴157. Chat coming in hot

🌴157. Chat coming in hot

Leanne on Demand Daily with Leanne Hughes · 2025-06-05
08:02

I just wrapped up a webinar for a long-time client — an organisation that delivers live, critical, and completely anonymous support via webinars.

That’s right. No faces. No names. Just silence... and a flurry of comments in the chat.

So how do you respond when the comments start rolling in — especially when the stakes are high and the people on the other side might be feeling overwhelmed, unseen, or unheard?

Today, I share the 4 archetypes I’ve created to explain the choices we have when responding to chat — in real-time, whether you're on a livestream, hosting a masterclass, or even navigating in-person Q&A.

🌀 The Fog – You miss the moment

👀 The Birdwatcher – You see it, let it fly

👂 The Listener – You acknowledge, but don’t fix

🗺 The Guide – You go there, with intention

We also talk:

When verbatim responses can be powerfulThe risk of paraphrasing (and how to check in)Why sometimes, the most generous thing is to not engageHow time and engagement form a decision-making matrix when you’re live

If you ever find yourself juggling incoming comments with a tight run sheet, this one’s for you.

Let me know which archetype you default to — and if you’ve found any hacks for managing emotional or high-stakes chat in live sessions.

Speak tomorrow!

*New* You're invited to join Leanne's free community, Work Fame.

Show notes for every episode at https://podcast.leannehughes.com

P.S. Ready to take things up a level? Here are three ways I can help:

Watch My 2025 Speaker Reel: Let's energise your next event.Get My Book: Design your workshops fast using The 2-Hour Workshop Blueprint. Red Carpet Campout: Inspire, Indulge, Invent. Let’s take your ideas outside in June 2025.

Let's connect on all the channels:

Leanne Hughes on LinkedIn

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Visit my website: leannehughes.com

Email me: [email protected]

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Leanne on Demand Daily with Leanne Hughes

Leanne on Demand is your unfiltered backstage pass to bold ideas, fresh perspectives, and the messy magic of life beyond the boardroom.

Think of it as your daily dose of scrappy creativity, served up while I’m walking, working in public, or just living out loud.

Every day, I’ll bring you real-time reflections on business, leadership, and the random sparks of inspiration that pop up along the way.

From behind-the-scenes peeks into my work to off-the-cuff chats with brilliant minds (or solo rants while I’m on a run), these bite-sized episodes are all about keeping it raw, relatable, and ridiculously actionable.

This isn’t your typical polished business podcast – no overthinking, and no-fluff.

Perfect for big thinkers, go-getters, and anyone itching for a fresh perspective on how to show up, take action, and make moves.

New episodes drop daily.

Grab your headphones and let’s take this outside.

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