This Is How Airbnb Hosts Can Deliver A Great Guest Experience & Secure 5-Star Reviews Every Time
Vacation rental managers need to go the extra mile in order to deliver a great guest experience and secure those all-important five-star reviews.
On this edition of Host Planet Bitesize, Frank Bosi from Hostfully shares a bunch of brilliant tips to help Airbnb hosts and property managers stand out in this competitive market.
Key takeaways:
• Make sure you personalise the experience.
• Use a digital guidebook to help your guests find everything they need.
• Automate your hosting methods without losing the human touch.
1:22 Experiences overview
2:50 Tip 1: personalisation at scale
5:24 Tip 2: use a digital guidebook
8:13 Tip 3: utilise Viator to earn commission
9:12 Tip 4: offer a memorable local experience
11:52 Tip 5: automation without losing the human touch
14:24 Delight your guests with thoughtful extras
16:01 Hot tip: send a follow-up message just after check-in
18:41 Let your personality shine through
21:05 Go the extra mile to stand out
23:55 Keep the local vendors on side by being a great advocate
25:55 Hostfully’s digital guidebooks and PMS
Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:
Property Management Software: Get $500 off onboarding by using the code PLANET500.
Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.
Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1
Keen to book a Hostfully demo? Click here to connect with Frank: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C
Email Frank: [email protected]
Host Planet: https://www.hostplanet.club/
James Varley: https://www.linkedin.com/in/jdsvarley/
Episode to check next:
Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=8s
Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.
Contact the show: [email protected]
#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #Hostfully #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo
Host Planet
Welcome to Host Planet – the go-to podcast for short-term rental hosts, property managers, and industry professionals. Each episode, we dive deep into the latest trends, expert insights, and real-world strategies shaping the short-term rental market. Join James Varley and leading voices from across the industry as they share game-changing advice on revenue management, guest experience, direct bookings, tech innovations, and more. Whether you're a seasoned operator or just starting out, Host Planet is your ultimate resource for short-term rental knowledge.
- No. of episodes: 157
- Latest episode: 2025-06-10
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