Making your services more accessible for hearing impaired clients

Hair Therapy · 2025-06-23

Jo Haywood is a hairstylist in Kensington, London for Luke Ormsby salon.

She trained with Vidal Sassoon and has enjoyed learning and growing as a hairstylist.

She has a long commute to work every day, and felt like she could be using the travel time in a productive way, and decided she would like to learn sign language.

Jo now holds a level 2 in BSL, which she studied with her Dad. Initially, this was just a way to continue her personal development, and a great way to connect with him, but her manager encouraged her to advertise this skill to clients. Although she was not confident at first, she received a great response.

We discuss tips on how to make a hearing impaired client's salon visit easier and more enjoyable, and how sign language has enabled her to build a connection with her clients and to give them the best salon experience.

Connect with Jo:

Instagram

BSL Dictionary

Hair & Scalp Salon Specialist course

Support the show

Connect with Hair therapy:

Facebook Instagram Twitter Clubhouse- @Hair.Therapy

Donate towards the podcast

Start your own podcast

Hair & Scalp Salon Specialist Course ~ Book now to become an expert!

Hair Therapy

Cultivating the conversation around Hair & Scalp health and Hair Loss. Whether you are in the Hair industry and would like to delve deeper into Hair Loss & Scalp conditions, have experienced or are suffering from some kind of alopecia or scalp problem, or would like to offer support to someone who has, think of this as your audio resource Library for everything you would like to know about all aspects of Hair & scalp health & hair life! Delving into all the aspects of: ~ Trichology ~ Expert Interviews ~ Real life stories ~ Nutrition ~ Hair products ~ General and mental wellbeing ~ Treatment options ~ Hair replacement systems & wigs ~ Hair transplants ~ SPMU & micropigmentation ~ DNA testing and much more.

Where can you listen?

Episodes