#218 - Rich Knox of Betr Outsourcing
🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀
I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry.
💡 Key Takeaways:
✔️ Success isn’t about luck—it’s about hard work, resilience, and surrounding yourself with great people.
✔️ Sales is NOT dead—it’s a lost art in the UK, but Betr Outsourcing is proving that done right, it’s an unstoppable force.
✔️ Culture matters—building a positive, performance-driven environment is key to sustainable growth.
✔️ AI & tech are here to supercharge, not replace, the human touch in contact centres.
✔️ Let’s stop moaning and start celebrating what we do well—UK contact centres are thriving, and we should be shouting about it! 🔊
Rich and his team are disrupting the industry by blending experience with raw talent, challenging the status quo, and proving that UK outsourcing is still a powerhouse.
Let’s flip the script and talk about what excites us about the future!
#ContactCentre #BPO #Leadership #Sales #CustomerExperience #GetOutOfWrap
Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.I’ll be chatting to people who know their stuff and are doing great things.This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
- No. of episodes: 229
- Latest episode: 2025-06-03
- Business Management
Where can you listen?
