#209 Steve Morrell of Contact Babel - what should we be focusing on?

Steve Morrell of Contact babel has been conducting research in our industry for 23 years.

This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be focused on.

Get Out of Wrap - Contact Centre Chat

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.I’ll be chatting to people who know their stuff and are doing great things.This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.

• No. of episodes: 232
• Latest episode: 2025-07-18
• Business Management

Where can you listen?