#201 - Ian Chappell of Centrical on Team Leader performance and support
ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders.
Thankfully Centrical have focused on Team Leaders and Ian shares the recent developments in their offering.
Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.I’ll be chatting to people who know their stuff and are doing great things.This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
- No. of episodes: 227
- Latest episode: 2025-04-22
- Business Management
Where can you listen?
