Special episode: How to unlock AI innovation without losing control with Smarsh's Goutam Nadella

2026-07-13

Today's episode is a special one, produced in association with Smarsh, a technology firm that helps financial institutions capture, govern and monitor their communications.

This episode forms part of our Following the Rules: How To series, focused on practical guidance for firms navigating legal, regulatory and technological change.

Today we're discussing Smarsh's new 2026 AI Trends Study, conducted by FTI Consulting, which argues that communications data is moving from being a regulatory obligation to one of an organisation's most valuable strategic assets. But it also highlights a growing challenge. While firms are racing to deploy AI, governance is struggling to keep pace. Communications data remains fragmented, shadow AI is creating new blind spots, and many compliance teams are being asked to manage risks they were never designed to oversee.

So what does good AI governance actually look like? How do firms unlock the value of communications data without creating new regulatory risks? And what should compliance leaders be doing now to build the right foundations for AI?

Joining me to discuss this is Goutam Nadella, Chief Strategy Officer at Smarsh. We explore the report's findings, why AI governance starts with data governance, and why the firms that get this right may find compliance becoming a competitive advantage, rather than simply a control function.

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100

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2026-10-19

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An insider’s guide to the laws dictating life within UK and EU financial services, the people influencing their development and policing finance workers’ compliance