Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem:
The Salesforce and Google Partnership
The CRM leader has allowed joint customers to access Google Gemini within Salesforce’s Agentforce platform. The analysts explore why this is so significant.
Agentforce 2dx
The next evolution of the Agentforce platform launched at the beginning of March. The analysts share how 2dx is different from what came before..
Salesforce Hints at a Move Into ITSM Space
Salesforce CEO Benioff teased a move into the ITSM space two times last month. A snipe back at ServiceNow or an inevitable move? The analysts share their perspectives.
The two expert analysts taking on each topic are:
Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion ResearchThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.
Stay up to date with the latest in CX space by subscribing to our newsletter.
You can also join in the conversation on our Twitter and LinkedIn pages.
CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
- No. of episodes: 269
- Latest episode: 2025-05-15
- Technology
Where can you listen?
