Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

A new era for contact center training and live support – minus the analog mess.

In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore how the company’s Agent Assist headset solution is revolutionizing agent training and real-time support in contact centers. Analog training tools in digital contact centers? Cyber Acoustics says no more.

In this deep-dive interview, Thor walks Rhys through the story, tech, and impact behind Agent Assist – a next-gen headset solution designed to replace outdated systems and empower agents beyond onboarding.

Watch to find out how Agent Assist:

Eliminates outdated QD cables with sleek, fully digital USB headsetsEnables live, in-call coaching without transferring calls, so agents learn as they go in real-timeBuilds long-term agent expertise by allowing them to hear how supervisors resolve issues, every timeBoosts audit readiness by giving clients flexible access to monitor any agent’s live calls

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• No. of episodes: 269
• Latest episode: 2025-05-15
• Technology

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