Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect each story.

In this edition, our CX experts include:

Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Shelly Kramer, President & CEO at Kramer & Company Finbarr Begley, Senior Research Analyst at Cavell

During the conversation, they share more insight into each of the three following news stories:

AWS Launches the Next Generation of Amazon Connect

The Amazon Connect relaunch signals a major platform re-architecture, with AWS embedding first-party AI across its CCaaS platform.

Zendesk Debuts a New CCaaS Solution After Acquiring Local Measure

Following Zendesk's acquisition of Local Measure, it introduced a CCaaS solution for the midmarket and above.

Genesys Delays Its Bid to Become an IPO

The Information broke the story, with its sources suggesting that the company chose to do so because of increased "stock market volatility". But are there other reasons.

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CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

• No. of episodes: 267
• Latest episode: 2025-04-25
• Technology

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